TERMS OF SERVICE
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OVERVIEW
This website is operated by SodaPup / True Dogs, LLC. Throughout the site, the terms "we," "us," and "our" refer to SodaPup / True Dogs, LLC. SodaPup / True Dogs, LLC offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including without limitation browsers, customers, merchants, vendors, and contributors of content.
If you do not agree to all of these Terms, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides the online ecommerce platform that enables us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products or services for any illegal or unauthorized purpose or violate any applicable laws in your jurisdiction.
You must not transmit any viruses, malware, worms, or destructive code.
A breach or violation of any Terms may result in immediate termination of your access to our Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements.
Payment information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
SECTION 3 - ACCURACY OF INFORMATION
We are not responsible if information available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify site content at any time without obligation to update information.
SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES
Prices for products are subject to change without notice.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products may be available exclusively online and may have limited quantities.
All products are subject to our Return & Refund Policy.
We make every effort to accurately display product colors, images, and descriptions. However, we cannot guarantee that your monitor will accurately display colors.
We reserve the right to limit sales by person, household, region, or jurisdiction and to discontinue products at any time.
We do not warrant that products or services will meet every customer's expectations.
SECTION 5A - PRODUCT USE AND SAFETY
SodaPup products are intended for use by pets under owner supervision.
Customers are responsible for selecting products appropriate for their pet's size, age, chewing style, activity level, and individual behavior.
No dog toy, feeder, enrichment product, chew holder, bowl, lick mat, or pet accessory is indestructible. Pets should always be supervised while using any product purchased from our Site.
Products should be inspected regularly for wear, damage, or deterioration and removed immediately if damaged.
SodaPup shall not be liable for injuries to pets or persons, veterinary expenses, property damage, or other losses arising from misuse of products, failure to supervise pets, improper product selection, or failure to inspect products for wear or damage.
SECTION 5B - INFORMATIONAL PURPOSES ONLY
Information provided on this Site, including product descriptions, blog content, educational materials, social media content, and customer communications, is provided for general informational purposes only.
Nothing on this Site constitutes veterinary, medical, nutritional, behavioral, or professional advice.
Always consult a licensed veterinarian regarding your pet's health, diet, training, behavior, or medical conditions.
Reliance on any information provided by SodaPup is solely at your own risk.
SECTION 6 - BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel any order.
We may limit quantities purchased per person, household, account, payment method, billing address, or shipping address.
You agree to provide current, complete, and accurate account and purchase information.
You are responsible for promptly updating your account information.
SECTION 6A - INTERNATIONAL ORDERS
Customers purchasing products for shipment outside the United States are responsible for complying with all applicable local laws, regulations, and import requirements.
Duties, taxes, customs fees, brokerage fees, and other import-related charges imposed by the destination country are the sole responsibility of the customer unless otherwise stated.
SECTION 6B - SHIPPING AND RETURNS
All purchases made through the Site are subject to our Shipping Policy and Return & Refund Policy, which are incorporated into these Terms by reference.
By placing an order through the Site, you acknowledge and agree to those policies.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control.
Such tools are provided "as is" and "as available" without warranties or endorsements.
Your use of third-party tools is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Our Site may contain links to third-party websites.
We are not responsible for examining or evaluating the content, accuracy, products, or services of third-party websites.
Use of third-party websites is at your own risk.
SECTION 9 - USER COMMENTS AND SUBMISSIONS
If you submit comments, feedback, reviews, suggestions, photographs, videos, testimonials, social media content, or other materials, you grant SodaPup / True Dogs, LLC a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, distribute, display, and create derivative works from such content for business, marketing, advertising, and promotional purposes without compensation.
You are solely responsible for content you submit and represent that you own or have permission to submit such content.
We reserve the right to remove content that violates these Terms or applicable law.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the Site is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability.
We reserve the right to correct errors and to cancel orders if information is inaccurate.
SECTION 11A - INTELLECTUAL PROPERTY
All trademarks, logos, trade dress, product designs, graphics, photographs, videos, text, artwork, software, and other content on the Site are the property of SodaPup / True Dogs, LLC or its licensors and are protected by applicable intellectual property laws.
No content from the Site may be copied, reproduced, modified, distributed, published, displayed, transmitted, sold, licensed, or otherwise used without prior written permission.
SECTION 12 - PROHIBITED USES
You may not use the Site or its content for any unlawful purpose or to:
- Violate laws or regulations
- Infringe intellectual property rights
- Harass, abuse, or discriminate against others
- Submit false information
- Upload malware or malicious code
- Collect personal information of others
- Spam, phish, scrape, or crawl the Site
- Interfere with security features
We reserve the right to terminate access for violations of these Terms.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The Site, Services, and Products are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
We do not guarantee uninterrupted, secure, or error-free operation of the Site.
To the maximum extent permitted by law, SodaPup / True Dogs, LLC's total cumulative liability arising from any claim related to the Site, Services, or Products shall not exceed the amount paid by the customer for the product giving rise to the claim.
In no event shall SodaPup / True Dogs, LLC be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, loss of data, veterinary expenses, property damage, or other losses arising from use of the Site, Services, or Products.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless SodaPup / True Dogs, LLC and its affiliates, officers, directors, employees, contractors, and service providers from any claim, liability, damages, losses, or expenses arising from your violation of these Terms or applicable law.
SECTION 14A - FORCE MAJEURE
SodaPup / True Dogs, LLC shall not be liable for delays or failures resulting from causes beyond our reasonable control, including natural disasters, severe weather, pandemics, labor disputes, transportation interruptions, governmental actions, supply chain disruptions, utility failures, internet outages, acts of terrorism, or other force majeure events.
SECTION 15 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 16 - TERMINATION
These Terms remain effective unless terminated by either you or us.
We may terminate access to the Site or Services at any time if we believe you have violated these Terms.
SECTION 17 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on the Site, constitute the entire agreement between you and SodaPup / True Dogs, LLC.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms, the Site, or products purchased through the Site shall be brought exclusively in the state or federal courts located in Colorado, and you consent to the jurisdiction and venue of such courts.
SECTION 19 - CHANGES TO TERMS OF SERVICE
We reserve the right to update, modify, or replace any part of these Terms at any time by posting changes on this page.
Your continued use of the Site following any changes constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions regarding these Terms of Service should be directed to:
SodaPup / True Dogs, LLC
14308 Mead St., Unit A2
Longmont, CO 80504 USA
Email: info@sodapup.com
