Shipping policy

Shipping Policy

Thank you for shopping with us!

Shipping Locations

All orders are fulfilled and shipped from our warehouse in Longmont, Colorado.

We ship throughout the continental United States, Alaska, Hawaii, and internationally. Shipping rates and available service options vary by destination and will be displayed at checkout.

Free Shipping

We offer free standard shipping on orders of $40 or more shipped within the continental United States.

The free shipping threshold is calculated after discounts and promotions have been applied and before taxes are added.

For orders that qualify for free shipping, we will select the most economical shipping method available based on the size, weight, and destination of your order. The carrier may vary and could include USPS, UPS, FedEx, or other qualified delivery services.

If you prefer a different shipping service, you may select an alternative shipping method during checkout. Any additional shipping charges associated with upgraded shipping options will be the responsibility of the customer.

Alaska, Hawaii & International Orders

Orders shipping to Alaska, Hawaii, and international destinations do not qualify for free shipping. Customers are responsible for all shipping charges associated with these orders.

Available shipping methods and rates will be displayed during checkout. Please select your preferred shipping option before completing your purchase.

International customers are responsible for any applicable duties, taxes, customs fees, brokerage fees, or import charges imposed by their country.

Order Processing

Most orders are processed and shipped within 1–2 business days after the order is placed. During peak seasons, holidays, promotions, or periods of high order volume, processing times may be longer.

Orders are processed and shipped Monday through Friday, excluding major holidays.

Shipping Transit Times

Estimated transit times are provided by the carrier and begin once your order has shipped. Transit times vary based on destination and shipping method selected.

Please note that delivery dates are estimates and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information so you can monitor your shipment's progress.

Shipping Delays

While we strive to ensure timely delivery, we are not responsible for shipping delays caused by carriers, weather events, natural disasters, labor disruptions, customs processing, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply to reship the order.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact our customer service team as soon as possible. We will work with the carrier to investigate the issue and help determine the appropriate resolution.

Questions

If you have any questions regarding shipping, please contact our customer service team for assistance.

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My dog loves this!

My dog loves this! Holds up well after 1 week. I'm not sure what the little "handle" on it was for, but dog quickly chewed that part off. Only took of 1 star for that because it could be a hazard.

Hi Sara, we're so glad your dog loves the toy! Thanks for the feedback on the handle. That is there to attach the packaging and is meant to be cut off after purchase.

Not for super chewers!

My 55lbs labrador (not a supper chewer) was able to wear this down pretty quick. I would not recommend for heavy chewers. Probably good for a little smaller dog.

My dog really enjoys this one!

My dog really enjoys this one! Seems to be well made and I think it will hold up well!

Not as good as the competition

I have been using FreezBone for the last 2 years, they have held up well, but frequent use and the arizona sun they're coming to the end of thier life. I thought these would be a good alternative, but after only one use they show significant wear. I have a small lab (55lbs) she is not a power chewer. These will definitely not last 2 years like thier competitor, maybe I will get 6 months out of them.

Overall its a nice ball, and my dog loved it as

Overall its a nice ball, and my dog loved it as soon as she got it. She was just chewing on it like crazy squeaking it for a long time. The ball showed no since of chewing damage whatsoever. However, the squeaker was another story. After chewing on it for some time the squeaker became dislodged and no longer squeaks and you can hear it rattling around inside the ball. I did get 2nd ball so we'll see if the squeaker last longer on that one, but that was a little disappointing that it didn't last.

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