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Ask about a warranty claim Returns & exchanges

Our commitment

We guarantee our products against defects in material and workmanship. If you feel that a product you purchased is defective please contact customer service at info@sodapup.com and we will assist you in correcting the problem or returning the merchandise.

Normal wear and tear or damage incurred by your pet’s play is to be expected, and therefore not covered under our guarantee. We recommend supervised play for all our toys.

Nylon toys

Hard nylon toys wear down with use. As the dog chews these toys, bits of the material will be scraped off. This is normal and not covered by our guarantee.

Rubber toys

Chewy rubber toys do not get worn down like nylon toys. Teeth punctures in the rubber are normal wear and tear. However, if your dog chews off large chunks of rubber, then you should remove the toy. We will replace those toys if it occurs within 30 days of purchase. Contact us at info@sodapup.com with a proof of purchase and a picture of the damaged toy.

Feeding bowls, trays & mats

These feeding devices are covered for material and workmanship, however, they are not chew toys and therefore are not warrantied against destruction. Pets should be supervised during use.

Get help with a product

Tell us what happened.
Describe the product and the issue you are experiencing.
Include purchase details.
For rubber toy replacement requests, include proof of purchase and a photo of the damaged toy.
Email our team.
Send your request to info@sodapup.com so we can help.
Start a claim

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Love this lick mat!

Love this lick mat! So cute and unique. I always do a yogurt / homemade ice cream mixture and it settled perfectly, no mess. My golden retriever loved it ( and it took him longer to enjoy than a pup cup so that’s a win! ).

Hi Haley, thanks so much for the lovely review! We’re thrilled the Camp eMat is a hit with your golden retriever—and that your yogurt and homemade ice cream mixture stayed mess-free. Extra enjoyment time is definitely a win!

Hazel and Harriet Recommend

Hazel and Harriet had a great time using their lick mats. I used Greek yogurt and smashed blueberries and banana mainly with a small section of thin peanut butter then stuck them in the freezer until needed.

Thanks so much, Kimberly! We’re thrilled Hazel and Harriet had a great time with their lick mats. Greek yogurt, blueberries, and banana sound like a delicious treat—and freezing them is a great idea. Give Hazel and Harriet a little extra love from us!

Keeps pet entertained

Grooves are deeper than other lick mats, so it keeps pets entertained longer. My dog is a quitter and won’t keep at it at the more difficult fish scale/waves part of the pattern (I usually have to provide a bit of assistance) but quality is very good and the material is incredibly sturdy

A lot smaller than expected & the hole in it lets treats escape quickly but durable.

Dogs had a great time licking the mat

Dogs had a great time licking the mat. They did not chew it which I worried that they would.

Thanks so much, Laura! We’re delighted your dogs enjoyed their Flower Power mat—and that they stayed focused on licking rather than chewing. We really appreciate your review!

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