Our Guarantee

We guarantee our products against defects in material and workmanship. If you feel that a product you purchased is defective please contact customer service at info@sodapup.com and we will assist you in correcting the problem or returning the merchandise. 

Normal wear and tear or damage incurred by your pet’s play is to be expected, and therefore not covered under our guarantee. We recommend supervised play for all our toys. 

Nylon Toys: Hard nylon toys wear down with use.  As the dog chews these toys, bits of the material will be scraped off.  This is normal and not covered by our guarantee. 

Rubber Toys: Chewy rubber toys do not get worn down like nylon toys.  Teeth punctures in the rubber are normal wear and tear.  However, if your dog chews off large chunks of rubber, then you should remove the toy.  We will replace those toys if it occurs within 30 days of purchase. Contact us at info@sodapup.com with a proof of purchase and a picture of the damaged toy.  

Feeding eBowls, eTrays, and eMats:  These feeding devices are covered for material and workmanship, however, they are not chew toys and therefore are not warrantied against destruction. Pets should be supervised during use.

Here is a summary of our warranty policy.