SodaPup / True Dogs, LLC Privacy Policy
Last Updated: [Month Day, Year]
This Privacy Policy describes how SodaPup / True Dogs, LLC ("SodaPup," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from www.sodapup.com (the "Site").
Personal Information We Collect
Information You Provide to Us
When you visit the Site, place an order, create an account, subscribe to marketing communications, submit a product review, contact customer support, or otherwise interact with us, we may collect information including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
- Account credentials
- Order history
- Customer service communications
- Product reviews, photos, videos, and other content you submit
Information Automatically Collected
When you visit the Site, we may automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Device information
- Time zone
- Referring websites and search terms
- Pages visited and products viewed
- Site interaction and browsing behavior
- Date and time of access
Cookies and Similar Technologies
We use cookies, pixels, web beacons, tags, and similar technologies to:
- Operate and secure our website
- Remember user preferences
- Analyze website traffic and performance
- Measure advertising effectiveness
- Personalize content and advertisements
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
How We Use Your Personal Information
We use your personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide customer support
- Communicate with you regarding orders and inquiries
- Detect and prevent fraud or unauthorized activity
- Improve our products, services, and website
- Analyze customer behavior and website performance
- Comply with legal obligations
- Send marketing communications if you have opted in
- Personalize your shopping experience
- Measure the effectiveness of advertising campaigns
Email and SMS Marketing
If you choose to receive marketing communications from us, we may use your email address and/or phone number to send promotional messages, product announcements, special offers, and other marketing content.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
If you have opted into SMS marketing, you may opt out at any time by following the instructions provided in the text message.
Sharing Your Personal Information
We may share your personal information with trusted third parties that help us operate our business, including:
- Ecommerce platform providers (such as Shopify)
- Payment processors
- Shipping and fulfillment providers
- Customer support providers
- Marketing and email service providers
- Analytics providers
- Advertising partners
For example, we use Shopify to power our online store. You can learn more about Shopify's privacy practices at https://www.shopify.com/legal/privacy.
We may also use Google Analytics and similar tools to understand how visitors use our Site. You can learn more about Google's privacy practices at https://policies.google.com/privacy.
We may disclose personal information when required by law, legal process, or to protect our rights, property, customers, or business.
Behavioral Advertising
We may use your personal information to provide personalized advertisements and marketing communications that may be of interest to you.
You can learn more about interest-based advertising through the Network Advertising Initiative at:
https://www.networkadvertising.org
You may opt out of personalized advertising through the following services:
You may also visit:
https://optout.aboutads.info
to opt out of participating companies' targeted advertising programs.
User-Generated Content
If you submit product reviews, photographs, videos, testimonials, social media content, or other content to us, you grant SodaPup a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, display, distribute, and promote that content in connection with our business, products, services, marketing, and advertising.
Your Privacy Rights
Depending on your state or country of residence, you may have rights regarding your personal information, including the right to:
- Access personal information we maintain about you
- Correct inaccurate information
- Request deletion of personal information
- Receive a copy of your personal information
- Opt out of certain uses of personal information
To exercise any applicable privacy rights, please contact us using the information below.
European Residents
If you reside in the European Economic Area, United Kingdom, or Switzerland, we process personal information to:
- Fulfill contractual obligations related to purchases
- Provide customer support
- Comply with legal obligations
- Pursue legitimate business interests
Your personal information may be transferred to and processed in countries outside your country of residence, including the United States.
Data Retention
We retain personal information only as long as necessary to:
- Provide products and services
- Maintain business records
- Comply with legal and tax obligations
- Resolve disputes
- Enforce agreements
When information is no longer needed, we will delete or anonymize it where reasonably practicable.
Do Not Track
Because there is currently no consistent industry standard for responding to Do Not Track browser signals, our Site does not alter its data collection practices when such signals are received.
International Data Transfers
Your information may be processed and stored in the United States and other countries where our service providers operate. These jurisdictions may have privacy laws that differ from those in your country of residence.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Minors
The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we may delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to make a complaint, please contact us:
SodaPup / True Dogs, LLC
Attn: Privacy Officer
14308 Mead St., Unit A2
Longmont, CO 80504 USA
Email: info@sodapup.com
